cafeteria Training by hand - Waiter Job narrative

Restaurant - cafeteria Training by hand - Waiter Job narrative

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Main Purpose of the Job:

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Restaurant

The Waiter / Waitress under the advice of the Captain and according to business policies and procedures will carry out his / her duties based on the following fundamentals:

- Maintains the top proper of professional ethics

- Emphasizes and projects a high image for the hotel

- Is involved with the operating objectives of the hotel

- Operates with maximum transparency thereby projecting the truth about general observations

Key Function:

He / she is in payment and responsible for the control of any tables in a service station, maximizing the prompt efficiency of food & beverage service and ensuring guest satisfaction according to the society standards.

Key consequent Area: Guest Satisfaction

Main Duties responsibilities

- Assures achievement of daily planning through list of activities received.

- Follows up on trained elements and tasks, on a daily basis.

- Ensures service for tables assigned.

- Takes food and beverage orders as per Hotel standard.

- Delivers food from kitchen and beverages from dispense bars.

- Assists Busboy /girl in clearing tables if necessary.

- Follows sequences of work while set-up time and service time.

- Has to know in details food and beverage items present in menu.

- Handles guest invite in a courteous manner repeating their invite to make sure that guest's message was properly understood.

- Reports immediately to excellent any misunderstanding, qoute or emergency with guest or staff.

- Communicates constructively with guests to correlate their satisfaction. If not satisfied, consequent up with an immediate action.

- Receives a training and focus thought about on various elements and tasks taught on a daily basis.

Key consequent Area: employee satisfaction

Main Duties responsibilities

- Signs in and out of duty as soon as reaching or leaving outlet.

- Attends pre-meal briefings, listen thought about to instructions given by Superiors concerning today's service achievements.

- Is well, tidy, groomed, disciplined and honest at all times.

- Reports immediately to his supervisor any misunderstanding, qoute or emergency with a guest or the staff.

Key consequent Area: Financial Performance

Main Duties responsibilities

- Follows up opportunity and closing procedures.

- Informs excellent on damages immediately after noticing them.

- Presents checks and ensuring plane co-operation with cashiers.

- Is aware of any activities/ events operating within the hotel in order to promote and maximize sales.

- Suggests ways of reducing costs without effecting the ability and proper of the hotel.

- Ensures power and water saving.

Key consequent Area: Environmental Awareness

Main Duties responsibilities

- Informs excellent if Housekeeping cleaning plans were followed.

- Operates all tool as per the operating guidelines.

- Has full knowledge of the hotel safety and emergency procedures.

- Complies with statutory and legal requirements for fire, health and safety, hygiene, licensing and employment.

- Is aware of all local customs.

Fundamental attitude factors:

- May be called upon a times to perform other duties which are not included in this job description.

- The ultimate objective of the Waiter / Waitress execution is the achievement of total customer satisfaction.

- A key accountability for the Waiter / Waitress is to develop and utter a good connection with superiors, colleagues and subordinates at all times.

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