restaurant Training manual - Welcoming Guests in the restaurant

Restaurant - restaurant Training manual - Welcoming Guests in the restaurant

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The cafeteria Hostess should be well groomed and be present at all times during working hours at the entrance of the restaurant.

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She should rejoinder guests coming with a consuming smile on her face and pleasant eye contact, while stepping transmit towards the guest. Hostess must greet guests by their names (if available) with a courtesy bow. Children should be acknowledged and greeted individually by name (if available). If guest's name is not known, hostess should confirm name by asking politely "You are Mr. Or Mrs....?" Once the name is known, she should say: "Welcome to (name of outlet), Mr./s (name of guest)". Hostess will conduct guests to the table, showing the way to guests with open palm hand, while walking side by side or at a exiguous distance in front, by saying: "This way please, Mr./s (name of guest)".

Hostess must propose aperitif by saying: "Would you like to sit at the bar for an aperitif first or would you prefer to go straight to your table, Mr./s (name of guest)?" She should ensue the guest's response and rejoinder by saying: "With pleasure Mr./s (name of guest), this way please" Hostess should enquire about guest' adored section of the restaurant, by saying: "Would you prefer a smoking or a non-smoking section of the restaurant, Mr./s (name of guest)?" Hostess must engage in a light conversation tone with the guests while escorting them. It should be natural and conversational way (not overburdening with inordinate conversation - conversation could be on guests stay, which activities guests have enjoyed so far, etc.)

Hostess must pull out the chair lightly from the table, and offer them to sit. Disabled persons should be approached first, women and then men. Hostess should support the guests such that they are comfortable and should push the chair moderately transmit and ask: "Please Mr./s (name of guest), are you conveniently seated?" For first time guests, in case a child is present, hostess must propose a high chair as appropriate, and ask: "Would you like me to bring a high chair Mr./s (name of guest)?"

Hostess should unfold napkin on the guest's lap, from the right hand side, ladies first then gentlemen, with a smile and eye contact. For subsequent visits to the restaurant, high chair is automatically offered to guests without asking. Hostess must ensure that guests are abruptly seated and that the correct amount of place settings are in place. Hostess should post guests that their order will be taken right away by saying: "Waiter would take your order right away, Mr./s (name of guest)".

Hostess should also wish guests a pleasant meal contact and retire with a courtesy bow along with a smile saying: "Please enjoy your (meal) Mr./s (name of guest)". Hostess should propose headwaiter/waiter either guests have already had an aperitif at the bar, in order for the headwaiter/waiter to propose aperitif to guests as appropriate. Hostess should present herself well to the guests, should be calm, diplomatic and consuming to the guests.

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